Asus Zenphone Continues to Loose Wifi Connection

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• #1

I'm unable to connect through wifi on asus zenfone 2. I have tried the suggestions given in net but it didn't help me that much. It keeps on connecting and dropping then reconnecting. It's really frustrating me a lot. :crying: . But it worked fine for me before. Not sure it's because of latest firmware update or not. If anyone had this problem and rectified it means pls let me know the solutions. Thanks in advance.

• #3

Thank you for quick response

Hi Asus,
Yesterday night i just tried my luck to connect with wifi and it got connected . But after current went and came, i tried to connect again but this time it did not connect to me. I could not understood the reason for it. I restarted my phone & modem but still same. Pls tell me what could be the reasons for this wifi connecting issues.

• #4

See of your router/ modem has a firmware update. If it does take it. That usually sorts these type of problems.

• #5

Are you able to connect to other WiFi networks? If not there are several helpful tips regarding basic troubleshooting techniques in an app called ASUS Support: Please see Apps/ASUS Support/Assistance/3G-LTE-WIFI-GPS/Cant connect to WiFi.

If you have any other questions or concerns please feel free to contact me direct at the email below.

Sincerely
Frank
ASUS_USA
[email protected]

• #6

Having the same problem

Hello, I'm from Paraguay.

Got the phone a week ago, and at first Wi-Fi connected okay, no problems at all.
Since yesterday, it hasn't been able to connect to Wi-Fi, it just keeps on disconnecting, saving, connecting again, disconnecting, and it never actually manages to just stay connected.

I have tried re-initiating the phone, putting it in airplane mode then turning it off again, forgetting all wi-fi connections and then connecting again, turning Wi-Fi on and off, turning the router off and then on again, and until now I haven't been able to solve the problem.

Right now I'm trying to check for updates to see if anything important's missing, but my phone provider is also being problematic by not letting me download updates using my network connection (though that's another problem I think I'll have to solve with my provider).

I was trying to avoid running a factory reset if possible, so I don't know what else to try.

• #7

Authentication Problem

I'm having a similar issue. Just like Blasterkat101, it was working fine for the first couple of weeks, but recently (possibly since the most recent OTA update), I'm getting "Authentication Problems" on any wifi I connect to. After I try to connect a couple of times, it finally works. If I walk out of range and come back, I get the "Authentication Problems" error again.

I already followed all of the troubleshooting on the support page, but those suggestions seem like temporary fixes rather than correcting the problem permanently.

In case it matters, I'm using the ZE551ML variant.

• #8

I hate to bump, but this is still a daily occurrence for me on multiple saved access points. I admit, I haven't done a factory reset yet since it can be such a pain, but is anyone else having this issue?

Any suggestions before I wipe my phone? I would really appreciate it!

• #9

Please try turning off 'WiFi Scanning always available.' To do this go to Apps/Settings/WiFi Settings/Advance Settings(menu in upper right corner)/Scanning always available/turn Off. If problem still exists, please see the following link for troubleshooting methods: http://www.asus.com/us/support/FAQ/1006657/

Sincerely,
Frank
ASUS_USA
[email protected]

• #10

Not sure is this is helpful, but you could also try changing the Band to only 2.4 GHz or 5 GHz, depending on your router. It might help with stability.

• #11

Thanks for the responses, but I'm still stuck.

I did turn off "WiFi Scanningalways available," and that did not help.

I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).

I'll do some more troubleshooting, but I think a factory reset is in my future.

• #12

Thanks for the responses, but I'm still stuck.

I did turn off "WiFi Scanningalways available," and that did not help.

I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).

I'll do some more troubleshooting, but I think a factory reset is in my future.

I hope you could fix the issue?
Mine stopped having problems on its own, but it still got authentication problems from time to time anyway. No idea what's wrong.
And yesterday the phone just stopped being able to charge and battery got to zero. Right now it's dead, but I guess that's a completely unrelated problem I'm trying to solve on my own.

I foresee that returning the phone is in my future -.-

• #13

Even I was having the same problem. Tried the Airplane on, Wifi on, Airplane off thing; didn't work. But what worked for me was changing the SSID and security key of the router. Now of course you can only do this if you are on you home router, but do give it a try.

• #14

I've just updated the firmware on my zf2 64g2g and now my Wi-Fi is causing major problems. I connect but within seconds it disconnects and then I have to forget network to regain access. I know its not my network as my old n5 is fine and all my other devices. This has only started since the last asus update. My phone is unusable. Wish I didn't buy it tbh. Too buggy.

• #15

[SOLVED} This fixed it for me

I'm unable to connect through wifi on asus zenfone 2. I have tried the suggestions given in net but it didn't help me that much. It keeps on connecting and dropping then reconnecting. It's really frustrating me a lot. :crying: . But it worked fine for me before. Not sure it's because of latest firmware update or not. If anyone had this problem and rectified it means pls let me know the solutions. Thanks in advance.

TRY THIS. IT FIXED THE PROBLEM FOR ME.
There is a reboot option in your router settings page. Do that and it should be connecting fine.

• #16

Have anyone fix this issue? I just bought a Zenfone2 ZE551ML and wifi is always connecting and disconneting over and over.

• #17

try with static IP Address (not DHCP)

• #18

I also have 32gb 4gb Asus ZE551ml and can not connect to wifi network.
Also sim 1 card signal is too low and other phones signal has the highest . Any solution please?

• #19

Thanks for the responses, but I'm still stuck.

I did turn off "WiFi Scanningalways available," and that did not help.

I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).

I'll do some more troubleshooting, but I think a factory reset is in my future.

i am having an asus ze551ml . No wifi connection , SIM1 CARD + 3g-4g signal is poor , device require restart if you open 2 or 3 applications etc. Is someone having a solution please? Or should i have to go to asus service to fix it?
1.i had try safe mode with no solution
2.build number is: 2.20.40.97.20150917_1572 and no solution
Thank you

• #20

I got the same problem of this video:
youtube .com/ watch?v= CyB6HdahnvA (delete the spaces)
Asus can tell me something more than " always-on connection in standby "? we are all with the same problem and always return to us with this "solution " that has nothing to do with the problem.

Phone model: Zenfone 2 ZE551ML

Similar threads

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Source: https://forum.xda-developers.com/t/q-unable-to-connect-with-wifi-on-zenfone-2.3125508/

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